The Impact and Excellence project has identified that three hallmarks of good practice in Christian service delivery are ethos (the distinctive contribution that beliefs and values make to the services being delivered), a focus on responsively meeting the needs of communities and individuals, and professionalism.

Ethos, effectiveness and excellence is designed to help your organisation develop in all three areas. 

It will help you to:

• clarify the ethos and purpose that makes your work distinctive;
• become more aware of the impact your community work is having;
• improve the quality of your work; and
• articulate and communicate your ethos, effectiveness and excellence.

To download Ethos, effectiveness and excellence click the relevant link in the right hand column:
• A series of interactive PDF's, designed for use on your computer
• A series of print friendly PDF's

If you have difficulty viewing the PDF files on your computer please visit www.adobe.com/products/acrobat/readstep2.html to download the latest version.

If you would like a copy of this resource on CD or in printed form, please contact the Faithworks office on info@faithworks.info or 0845 070 3571.  Please be aware that not all hyperlinks will work between separately downloaded sections of the PDF.

Click here to read Ethos and Effectiveness:  Stories of Christian Community Work, which is the research report that inspired Ethos, effectiveness and excellence.  These 15 easy-to-read stories will inspire you to strive for excellence and reflect on the role of faith in your community work.

	Ethos, effectiveness & excellence supports the Faithworks Charter, which sets out principles for good practice in community service delivery for Christian organisations.  To download the Faithworks Charter click here.

Please give us your feedback on the Ethos, effectiveness and excellence resource